Shipping

Particular attention is paid to fragile items. The boxes are appropriately sized and your items are properly protected.

Shipping costs include preparation, packaging and postage. Preparation costs are fixed, while transport costs vary according to the total weight or volume of the package.

We recommend that you combine all your items in a single order. We cannot combine two orders placed separately and shipping charges will apply to each of them.

Warning

Delivery takes place once the order has been paid for. Whatever the method of delivery, any problem must be indicated on the delivery note. In the event of damage noted after signature, no recourse will be possible with the carrier or Starbay.

Withdrawal from depot

If you have your own transport, once payment has been made you can collect the items from our depot at :
Starbay
36 rue Clément Ader
91700 Fleury Mérogis

Delivery

Within 20 working days of receipt of payment. The furniture is installed and assembled in the room of your choice, and the packaging is removed.

You will be contacted by telephone to arrange an appointment (Tuesday to Friday), and the delivery will take place over a two-hour period.

The service is provided by Guisnel, a company renowned as a furniture transport specialist.

For Paris and the Paris region, deliveries are made on Thursdays. You will be contacted by telephone to arrange an appointment, and delivery will take place within a two-hour slot.

International delivery

On the Starbay website you can order, pay and have your order delivered to your home in Belgium, Luxembourg and Switzerland. Outside these countries, the procedure is as follows: create an account, select your items and when you have finished shopping, contact us using the contact form and we will quickly provide you with a personalised quote.